Effective date: July 19, 2026
Last updated: July 19, 2026
These Terms and Conditions (the “Terms”) govern your access to and use of c4grafx.com (the “Site”) and your purchase or use of products and services offered by C4 Grafx (“C4 Grafx,” “we,” “us,” or “our”). These Terms apply to website visitors, account holders, retail customers, business customers, and anyone who requests a quote, submits artwork, approves a proof, places an order, or communicates with us about an order.
By accessing the Site, creating an account, requesting or approving a quote or proof, placing an order, or otherwise using our products or services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or place an order.
1. Eligibility and Authority
You must be at least 18 years old and legally able to enter into a binding agreement to place an order. If you use the Site or place an order for a company, school, team, organization, or another person, you represent that you have authority to bind that party and to approve all submitted content, proofs, charges, and order specifications on its behalf.
2. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date identifies the latest version. Changes apply prospectively when posted, except that the terms in effect when we accept an order generally govern that order. Your continued use of the Site after an update means you accept the revised Terms.
3. Website Use and Accounts
You may be able to browse products, upload files, request quotes, place orders, create an account, communicate through live chat, or use other Site features. You agree to provide accurate, current, and complete information and to update it when necessary.
You are responsible for safeguarding your account credentials and for activity conducted through your account. Notify us promptly at orders@c4grafx.com if you suspect unauthorized access. We may suspend or terminate an account when reasonably necessary to protect customers, C4 Grafx, or the Site.
You may not misuse the Site, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape or copy Site content through automated means without permission, impersonate another person, use false payment or contact information, or use the Site for unlawful, fraudulent, abusive, or infringing activity.
4. Product Information and Availability
We make reasonable efforts to describe products, materials, colors, sizes, finishes, and services accurately. Images and digital previews are illustrative. Screen settings, lighting, material batches, printing methods, finishing processes, and the characteristics of handmade or custom production can cause reasonable variations in color, texture, placement, dimensions, and appearance.
Products, materials, colors, pricing, promotions, and availability may change without notice. We may limit quantities, discontinue items, substitute an equivalent material with your approval when appropriate, correct errors, or decline an order. If a material change affects an accepted order, we will contact you when reasonably practicable.
5. Quotes, Estimates, and Custom Orders
A quote or estimate is based on the information available when it is prepared. Unless the quote states otherwise, it is valid for 30 days and may change if specifications, quantities, materials, artwork, production requirements, shipping costs, taxes, or requested delivery dates change. A quote is not an acceptance of an order until we confirm the order and any required payment has been received.
Custom work may include design, setup, digitizing, color preparation, proofs, samples, special-order materials, production, finishing, installation preparation, packaging, delivery, or other services. Setup, design, rush, proof, sample, and special-order charges may be nonrefundable once work begins or costs are incurred.
6. Artwork, Specifications, and Proof Approval
You are responsible for reviewing every proof, mockup, sample, quote, and order confirmation before approval. Your approval confirms that you have checked, at a minimum:
- spelling, grammar, names, dates, numbers, and contact information;
- artwork, logos, colors, layout, orientation, proportions, and placement;
- product, material, finish, size, quantity, and delivery information; and
- any legal, licensing, brand, sponsor, school, league, team, or organizational requirements.
Approval authorizes production. Changes requested after approval may require a revised quote, additional fees, new approval, and a revised completion date. We are not responsible for an error that appeared in an approved proof or in customer-supplied specifications, except to the extent caused by our failure to produce the approved design or specifications.
Measurements and application requirements are your responsibility unless we expressly agree in writing to measure or specify them. Digital proofs are not guarantees of exact physical color. If exact matching is important, ask whether a paid physical sample, material sample, or color-matching service is available before approving production.
7. Customer Content and Intellectual Property Rights
“Customer Content” includes artwork, photographs, logos, names, text, trademarks, designs, files, instructions, and other material you submit or ask us to reproduce. You retain the rights you hold in Customer Content. You grant C4 Grafx a nonexclusive, worldwide, royalty-free license to receive, store, copy, adapt, format, reproduce, and otherwise use Customer Content as reasonably necessary to quote, design, proof, manufacture, fulfill, document, support, or resolve issues concerning your order.
You represent and warrant that you own Customer Content or have all permissions, licenses, and authority needed for us to use it as requested. You may not ask us to reproduce content that infringes intellectual property, privacy, publicity, contractual, or other rights; is unlawful or fraudulent; or falsely suggests sponsorship, affiliation, or endorsement. We may request proof of authorization and may reject or cancel work that we reasonably believe violates these Terms or another party’s rights.
You are responsible for claims arising from Customer Content or your instructions. To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless C4 Grafx and its personnel from third-party claims, losses, liabilities, damages, judgments, and reasonable costs arising from Customer Content, your requested use of it, or your breach of this section.
Unless we separately obtain permission, submission of Customer Content does not by itself authorize us to use it in public advertising or a public portfolio. We may retain production files and order records for support, reorders, legal compliance, and ordinary business purposes, but we do not guarantee indefinite storage or future compatibility. Keep your own copies of important files.
8. C4 Grafx Content
The Site and its text, graphics, photographs, product displays, layouts, software, logos, design elements, and other content owned by or licensed to C4 Grafx are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to use the Site for personal or internal business shopping and order-related purposes. No other rights are granted.
9. Orders and Acceptance
Your order is an offer to purchase. An automated receipt or payment confirmation does not necessarily mean we have accepted the order. We may verify information, request artwork or approval, address suspected fraud, correct an obvious error, or decline an order. An order is accepted when we confirm acceptance or begin production, whichever occurs first.
If we cancel an order before fulfillment, we will refund amounts paid for the canceled portion, less any authorized nonrefundable work or costs already incurred where permitted by law. We may combine or split shipments and may impose reasonable order or quantity limits.
10. Pricing, Payment, and Taxes
Prices are stated in U.S. dollars unless noted otherwise. You authorize us and our payment processors to charge the payment method you provide for the order total, approved changes, applicable taxes, shipping, and disclosed fees. You represent that you are authorized to use that payment method.
You are responsible for sales, use, excise, and similar taxes unless you provide valid exemption documentation before the order is processed. We may correct pricing, typographical, or calculation errors. If a correction materially increases the price of an unproduced order, we will request approval or allow cancellation of the affected portion.
For invoiced business orders, payment is due according to the invoice. Late balances may delay production or delivery and may incur lawful collection costs or fees disclosed in the invoice or written agreement.
11. Promotions, Discounts, and Gift Cards
Promotions, coupons, discounts, credits, and gift cards are subject to their stated terms, dates, product restrictions, and availability. Unless expressly permitted, promotions may not be combined, copied, sold, exchanged for cash, or applied retroactively. We may cancel or refuse promotional use involving error, fraud, abuse, or prohibited resale.
12. Changes and Cancellations
Contact us promptly if you need to change or cancel an order. A request is not effective until we confirm it. Because custom and made-to-order production may begin quickly, we cannot guarantee changes or cancellations after approval or payment. You remain responsible for completed work, work in progress, special-order materials, design or setup services, and other nonrecoverable costs, to the extent disclosed and permitted by law.
13. Production Times, Shipping, Delivery, and Pickup
Production, completion, shipping, and delivery dates are estimates unless we expressly guarantee a date in writing. Timing may depend on proof approval, payment, material availability, quantity, production complexity, carrier performance, weather, emergencies, and other circumstances.
You are responsible for providing a complete and accurate delivery address and for ensuring that delivery or pickup can be completed safely. Carrier scans and delivery records may be used as evidence of delivery. Notify us promptly of loss, shortage, visible damage, or a delivery problem and preserve packaging and photographs so we can evaluate the issue and any carrier claim.
Title and risk of loss pass as provided by applicable law and the selected shipping terms. We are not responsible for carrier delays or an incorrect address supplied by the customer, but we will reasonably assist with a valid carrier inquiry or claim. Additional shipping or reproduction costs may apply when a package is returned, refused, or undeliverable for reasons outside our control.
14. Returns, Refunds, Defects, and Order Issues
Returns and refunds are governed by our Refund and Returns Policy, product-specific disclosures, an accepted quote, and applicable law. Custom, personalized, approved-proof, and made-to-order goods may be ineligible for return or cancellation except when defective, damaged, materially different from the approved specifications, or otherwise required by law.
Inspect your order promptly. Contact orders@c4grafx.com with the order number, a description, and clear photographs if an item is missing, damaged, defective, or not produced as approved. Do not discard the item or packaging until we respond. Remedies may include repair, replacement, reproduction, credit, or refund, depending on the circumstances and applicable policy.
15. Product Application, Installation, and Use
Follow product and installation instructions and confirm that the product is suitable for the intended surface, environment, dimensions, and use. Surface condition, preparation, temperature, moisture, chemicals, cleaners, abrasion, UV exposure, installation technique, and removal method can affect performance and may damage a surface.
Unless we expressly provide installation services, you are responsible for installation and removal. Test products in an inconspicuous area when appropriate. We are not responsible for damage caused by improper selection, storage, installation, use, maintenance, or removal; an unsuitable or deteriorated surface; or use contrary to instructions.
16. Transactional Communications
When you request a quote, place an order, create an account, or contact us, we may send non-marketing communications reasonably related to that interaction, such as proof requests, order confirmations, payment notices, production updates, pickup notices, shipping updates, security alerts, support replies, or policy notices. Opting out of marketing does not prevent necessary transactional or service communications.
17. Email Marketing
If you subscribe to or otherwise lawfully receive C4 Grafx marketing emails, we may send product news, offers, reminders, and promotions. Marketing emails will identify C4 Grafx and include a method to unsubscribe. You may opt out at any time by using the unsubscribe link in a marketing email or contacting orders@c4grafx.com. We may retain the minimum information needed to honor your opt-out. Unsubscribing from marketing email does not stop transactional or service email.
18. SMS/MMS Marketing Terms
Program and Consent
If you expressly opt in to the C4 Grafx text messaging program, you authorize C4 Grafx to send recurring SMS and MMS messages to the mobile number you provide. Messages may include promotions, offers, product announcements, cart or purchase reminders where permitted, and other marketing content. Messages may be sent using automated technology. Consent to marketing texts is optional and is not a condition of purchasing any goods or services.
By opting in, you confirm that you are at least 18 years old, are the subscriber or customary user of the number provided, and are authorized to consent to messages at that number. Your consent applies only to C4 Grafx and cannot be transferred with your mobile number. Tell us promptly if the number is reassigned or no longer yours.
Frequency and Charges
Message frequency varies. The number and timing of messages may depend on your interactions, preferences, orders, and available promotions. Message and data rates may apply. Your wireless carrier’s terms, rates, and charges govern your mobile service. C4 Grafx does not charge a separate fee for marketing texts.
Opting Out and Help
You may revoke SMS marketing consent at any time. Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to a C4 Grafx text, or clearly tell us through another reasonable method that you no longer want marketing texts. We will honor valid revocation requests within the time required by law. You may receive one non-promotional confirmation that your opt-out was processed. After opting out, you may opt in again only through a new affirmative request.
For messaging help, reply HELP, email orders@c4grafx.com, call 702-586-4444, or text 702-935-8788.
Delivery and Availability
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to network availability, device compatibility, carrier participation, and events outside our control. We may modify, suspend, or discontinue the messaging program or change the sending number, but a change does not eliminate an opt-out previously submitted for the same program where applicable.
Mobile Information
We do not sell, rent, or share mobile telephone numbers with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes. Limited service providers may process mobile information solely to operate and support C4 Grafx messaging, subject to contractual restrictions, or as required by law. See our Privacy Policy for details.
19. Reviews, Feedback, and Public Submissions
If you voluntarily submit a review, testimonial, feedback, comment, photograph, or other material for public display, you represent that it is truthful, based on your experience, and does not violate another party’s rights. You grant us a nonexclusive, royalty-free right to display, reproduce, and format that public submission in connection with C4 Grafx, subject to applicable law. Nothing in these Terms restricts your right to provide an honest review, report a concern to a government agency, or exercise a legal right.
20. Third-Party Services and Links
The Site may use or link to third-party payment, shipping, social media, analytics, advertising, mapping, embedded content, or other services. Their terms and privacy practices govern your interaction with them. A link or integration does not imply endorsement, and we are not responsible for third-party content, availability, or conduct.
21. Privacy
Our Privacy Policy explains how we collect, use, disclose, and protect personal information and describes choices concerning cookies, marketing email, and SMS messages. The Privacy Policy is incorporated into these Terms.
22. Disclaimer of Warranties
Nothing in these Terms excludes a warranty, remedy, or consumer right that cannot lawfully be excluded. Except for any express written warranty we provide and to the fullest extent permitted by law, the Site and services are provided “as is” and “as available,” and products are provided subject to their descriptions and any applicable written warranty. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement to the extent permitted by law.
We do not warrant that the Site will always be uninterrupted, secure, or error-free; that digital previews will exactly match physical output; or that every product will be suitable for every surface, environment, application, or purpose.
23. Limitation of Liability
Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, willful misconduct, or other nonwaivable obligations. To the fullest extent permitted by law, C4 Grafx and its owners, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, data, goodwill, or opportunity, arising from the Site, an order, delay, product, or service.
To the fullest extent permitted by law, our aggregate liability arising from a product, service, or order will not exceed the amount you paid C4 Grafx for the specific product, service, or order giving rise to the claim. These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose, but only to the extent permitted by applicable law.
24. Force Majeure
We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including severe weather, fire, flood, epidemic, labor disruption, utility or internet outage, cyberattack, government action, war, civil unrest, carrier disruption, transportation interruption, equipment failure despite reasonable maintenance, or material shortage. We will make reasonable efforts to communicate and resume performance.
25. Governing Law and Disputes
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where federal law or another jurisdiction’s nonwaivable consumer law applies.
Before filing a lawsuit, you and C4 Grafx agree to make a good-faith effort to resolve the dispute by sending a written description of the issue and requested resolution. Send notices to orders@c4grafx.com and C4 Grafx, 132 S. Rainbow Blvd., Las Vegas, NV 89145. If the dispute is not resolved within 30 days after receipt, either party may pursue available remedies.
Subject to applicable law and any valid small-claims option, judicial proceedings must be brought in a state or federal court with jurisdiction in Clark County, Nevada. Nothing in this section prevents either party from seeking urgent injunctive relief for misuse of intellectual property, fraud, unauthorized access, or a similar immediate harm.
26. Termination
We may restrict or terminate Site access for a material violation of these Terms, unlawful conduct, security risk, fraud, abuse, or nonpayment. Provisions that by their nature should survive termination will survive, including payment obligations, intellectual property provisions, disclaimers, limitations, indemnities, and dispute terms.
27. General Terms
These Terms, the Privacy Policy, the Refund and Returns Policy, and any accepted quote, proof, invoice, or written order-specific terms form the agreement concerning the applicable transaction. Order-specific terms control if they expressly conflict with these general Terms.
If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our written consent; we may assign these Terms in connection with a merger, reorganization, sale, or transfer of our business or assets. Headings are for convenience only. Electronic communications, approvals, and signatures may satisfy writing and signature requirements to the extent permitted by law.
28. Contact Us
C4 Grafx
132 S. Rainbow Blvd.
Las Vegas, NV 89145
Email: orders@c4grafx.com
Call: 702-586-4444
Text: 702-935-8788