Effective date: July 19, 2026
Last updated: July 19, 2026
This Shipping Policy explains order processing, shipping charges, tracking, delivery, damage, and apparent loss for purchases from c4grafx.com. It should be read with our Terms and Conditions and Refund and Returns Policy.
1. Processing Time and Transit Time Are Different
Processing or production time is the time needed to verify the order, obtain required information or approvals, produce the product, perform quality control, and package it. Transit time begins only after the carrier accepts the shipment. Purchasing faster transit does not automatically shorten production time.
Business days are Monday through Friday, excluding holidays. Orders that are incomplete, awaiting payment, missing artwork or specifications, or waiting for proof approval are not ready for production and may be delayed until the required information is received.
2. Production and Processing Estimates
Production time depends on the product, quantity, material, finishing, artwork readiness, proof approval, workload, and any services included in the order. The estimate in an accepted quote, product page, order confirmation, or written communication controls when it is more specific than this Policy. Production estimates begin only after payment and all required artwork, specifications, and approvals are complete.
Processing and shipment dates are estimates unless we expressly guarantee a date in writing. If we learn that merchandise cannot ship within the stated timeframe, we will provide an appropriate delay notice and, where required, offer the option to agree to the delay or cancel the unshipped merchandise for a prompt refund.
3. Shipping Methods and Tracking
Carrier transit estimates begin after the order leaves our facility. Tracking is provided when available. A delivery date is an estimate unless a specific guaranteed carrier service is expressly identified in writing.
Shipping services available for a particular order depend on destination, size, weight, product, carrier availability, and packaging requirements. Carrier names and services may change when reasonably necessary to deliver the order safely or when an equivalent service is used.
4. Shipping Charges and Free Shipping
Shipping charges and available services are shown at checkout, included in an accepted quote, or confirmed before shipment. Rates may depend on package size, weight, destination, carrier, service level, insurance, handling requirements, and whether freight or special packaging is required.
Oversized, heavy, fragile, or unusually shaped orders may require freight, special handling, delivery coordination, or a revised shipping quote. We will contact you before charging a material amount that was not previously approved.
5. Expedited Shipping and Rush Production
Expedited shipping changes carrier transit speed only. It does not reduce processing or production time. Rush production, when available, is a separate service that must be selected or approved and may involve an additional charge. A carrier’s service commitment is governed by that carrier’s terms and is not a separate guarantee by C4 Grafx.
6. Address Accuracy and Undeliverable Packages
You are responsible for providing a complete and accurate recipient name, company name when needed, street address, unit or suite, city, state, postal code, and contact information. Contact us immediately if an address must be corrected. We cannot guarantee a correction after fulfillment or carrier handoff.
If a package is returned because the address was incomplete, incorrect, refused, or undeliverable for reasons outside our control, additional shipping, handling, reproduction, or storage charges may apply before reshipment.
If tracking shows delivery to the address supplied at checkout and the package is not returned to us, we ordinarily cannot provide a free replacement. Check the delivery area, household or business recipients, neighbors when appropriate, and the carrier. A replacement may require a new purchase unless the carrier or our investigation confirms an eligible loss or error.
7. Tracking, Delays, and Apparent Loss
Tracking updates are controlled by the carrier and may be delayed, incomplete, or posted before actual handoff. Weather, holidays, carrier volume, emergencies, incorrect addresses, access limitations, and events outside our reasonable control may affect delivery.
If tracking stops updating or the order has not arrived after the carrier’s expected delivery window, contact us with the order number. We may ask you to confirm the address, check the delivery location, contact the carrier, or wait through a carrier-required search period. When a package is confirmed lost, we will work with you on a carrier claim and an appropriate replacement, reproduction, credit, or refund.
8. Damage in Transit
Inspect the shipment promptly. If an order arrives damaged, keep the item and all packaging and contact orders@c4grafx.com as soon as reasonably possible. Include the order number and clear photographs of the item, damage, packaging, and shipping label. Do not discard packaging or return the item until we provide instructions.
We may need the photographs, packaging, inspection, or other cooperation to submit a carrier or insurance claim. Depending on the circumstances, the resolution may be repair, reproduction, replacement, credit, or refund under our Refund and Returns Policy.
9. Split Shipments and Partial Delivery
Orders may ship in more than one package because of size, production timing, material, carrier limits, or fulfillment requirements. Packages may arrive on different days and may have separate tracking numbers. A partial delivery is not necessarily a missing shipment.
10. Local Pickup and Coordinated Delivery
If local pickup is offered, wait until we notify you that the order is ready. Bring the order number and any identification or authorization reasonably requested. Production time still applies to pickup orders. Large-format, installed, freight, or coordinated-delivery work may be subject to separate written instructions, access requirements, delivery charges, or acceptance procedures.
11. Changes to This Policy
We may update this Shipping Policy prospectively as services, carriers, rates, or operations change. The policy and shipping terms in effect when we accept an order generally apply to that order, together with any more specific product, quote, or order terms.
12. Contact Us
C4 Grafx
132 S. Rainbow Blvd., Las Vegas, NV 89145
Email: orders@c4grafx.com
Call: 702-586-4444
Text: 702-935-8788