Effective date: July 19, 2026
Last updated: July 19, 2026
This Refund and Returns Policy applies to purchases from c4grafx.com and should be read with our Terms and Conditions and Shipping Policy.
Because many of our custom printed graphics, signs, banners, stickers, apparel, promotional products, and related design or production services are prepared specifically for each order, sales are generally final once production begins. We will, however, address products that we produced incorrectly, that have a manufacturing defect, that arrive damaged, or that are otherwise eligible for a remedy under this Policy or applicable law.
1. Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. A request is effective only when we confirm it. Custom production may begin quickly after payment, artwork receipt, or proof approval. We cannot guarantee a change or cancellation after a proof is approved, production begins, services are performed, or special-order materials are purchased. You remain responsible for completed design, setup, proofing, production, materials, rush work, shipping, and other nonrecoverable costs to the extent permitted by law.
2. Issues We Will Review
Contact us if an order:
- contains the wrong item or quantity because of our error;
- is materially different from the approved proof, accepted specifications, or product ordered;
- has a manufacturing or material defect; or
- arrives damaged in transit.
Depending on the issue, available remedies may include troubleshooting, repair, reproduction, replacement, store credit, partial refund, or refund. The appropriate remedy depends on the product, the evidence available, whether the item can be corrected, and applicable law.
3. How to Report a Problem
Contact orders@c4grafx.com as soon as reasonably possible after delivery. Include the order number, a clear description of the problem, and photographs showing the entire item, the affected area, the shipping label, and the packaging when relevant.
Keep the product and all packaging until we finish reviewing the issue. Carrier and insurance claims may have short deadlines. Do not discard, install, alter, or return a disputed item unless we instruct you to do so.
4. Items and Circumstances That Are Generally Not Returnable
- customized, personalized, printed-to-order, cut-to-order, approved-proof, or made-to-order products, except for an eligible defect or our production error;
- errors present in customer-supplied artwork, spelling, measurements, instructions, addresses, or an approved proof;
- an incorrect product, size, color, material, finish, quantity, or option selected by the customer;
- reasonable variations in color, dimensions, placement, material, texture, or appearance that result from screens, printing, cutting, finishing, or material batches;
- items that have been installed, applied, washed, worn, used, altered, or damaged after delivery;
- damage caused by an unsuitable surface, poor preparation, improper storage, installation, application, cleaning, use, maintenance, or removal;
- design, setup, digitizing, proofing, rush, installation, or other services already performed;
- special-order materials or costs already incurred for an approved order; and
- gift cards, digital files, or downloadable products, except where a refund is required by law.
5. Artwork, Proofs, Color, and Measurements
You are responsible for checking artwork, spelling, names, dates, dimensions, colors, layout, material, quantity, shipping information, and every other order detail before approval. Approval authorizes production. We are responsible for producing the approved specifications, but not for an error that was visible in an approved proof or supplied by the customer.
Digital displays and proofs cannot guarantee an exact physical color match. Measurements and application requirements are the customer’s responsibility unless we expressly agree in writing to provide them. Reasonable production tolerances are not defects.
6. Authorized Returns
Do not mail or deliver an item back without authorization. If a physical return is needed, we will provide instructions and the correct return destination. Unauthorized returns may be refused or may delay resolution.
When the return is required because of our confirmed error or an eligible defect, we will provide or reimburse reasonable authorized return shipping. Otherwise, original shipping, expedited service, and return shipping charges are nonrefundable except where required by law.
7. Refund Processing
Approved refunds are issued to the original payment method unless another method is required or agreed in writing. We will initiate an approved refund promptly after the necessary review or return is complete. Banks, card issuers, and payment services may require additional processing time before the credit appears.
If only part of an order is affected, the remedy or refund may be limited to the affected item, quantity, service, tax, and applicable shipping charge. A refund does not include unrelated products or services.
8. Shipping Loss, Delay, and Address Problems
Shipping delays, apparent loss, delivery scans, address errors, returned packages, and transit damage are handled under our Shipping Policy. A carrier delay by itself does not make a completed custom product returnable, but rights concerning unshipped merchandise and legally required refunds remain unaffected.
9. Nonwaivable Rights
Nothing in this Policy limits a warranty, refund, cancellation right, or other consumer remedy that cannot lawfully be waived. If this Policy conflicts with applicable law, the law controls.
10. Contact Us
C4 Grafx
132 S. Rainbow Blvd., Las Vegas, NV 89145
Email: orders@c4grafx.com
Call: 702-586-4444
Text: 702-935-8788